Ask TekStacks support for help, or tell us what to fix or build next, without leaving the page you are on.

Overview

The Help tab on the right edge of every page opens Help and feedback. It has three tabs:

• Get help: ask TekStacks support a question. We answer by email.
• Send feedback: report something broken or confusing, or suggest an idea.
• Your requests: everything you sent, with our answers, once you have sent something.

The page you were on is sent with your message, so you do not need to describe where you were.

For how to do something, start with these guides: Help guides in the sidebar under Resources, or under your name at the top right, opens them in a new tab.

Requirements

• Any signed in user.

Get help

1. Click the Help tab on the right edge of the page, or click your name at the top right and Help and feedback.
2. On Get help, describe what you were trying to do and what happened under How can we help?.
3. Click Send.

You get an email confirming we received it. Our answer arrives by email and under Your requests.

Send feedback

1. Open Help and feedback and click Send feedback.
2. Choose What kind?: Idea or feature request, Something is broken, Something is confusing, Wording, Question or Other.
3. Write Your feedback and click Send.

Follow up on a request

1. Open Help and feedback and click Your requests.
2. Click a request to see the conversation. Each shows Sent, Answered or Closed.
3. Type under Write back and click Send.

The link in our reply email opens the request directly.

Troubleshooting

"That is a lot of feedback in a short time." You can send up to ten messages an hour. Try again a little later.

FAQ

Is the Help tab on my phone? The tab on the edge shows on larger screens. On a phone, click your name at the top right, then Help and feedback.