Give a client's QR labels their own found equipment page, with the client's name, its help desk contact and its own message, instead of your company's.

Overview

Anyone who scans a QR label sees a found equipment page, set up for your whole company under Settings, Found equipment (see Lost and found). A client can have its own version: whether details show, which fields, the message, the contact shown, and a reward line.

Reports from finders still go to the people chosen in your company's Settings.

Requirements

• Role: Manage clients (Admin and Manager by default).
• Plan: MSP (the Clients feature), with clients turned on.

Steps

1. In the sidebar, open For MSPs, then Clients, and open the client.
2. Click Found equipment page.
3. Turn on Give this client its own page.
4. Choose what the page shows:
   • Show details on the page: on, the page shows the client's name and the fields you tick under Fields (Make, Model, Asset tag, Serial number).
   • Message: {company} becomes the client's name, {device} the type of equipment.
   • Contact shown: a shared address or phone, such as the client's front desk.
   • Mention a reward for returning it, with its Reward wording. Tick Our team has reviewed this statement, and we are responsible for any reward it offers.
5. Click Submit.

To go back to the company's page, turn off Give this client its own page and submit.

Notes

Note: The Found equipment page button does not appear on your own company's page. Your company's page is set under Settings.

Note: A reward statement is your company's own. Confirming it is recorded in the activity log.